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Why this role exists
Vertis Health is seeking an enthusiastic and motivated Out of Hours Operations Team Leader to provide operational leadership across our out of hours services. Working closely with the Operations Manager, you will ensure the safe, efficient and effective delivery of services, leading a team of Operations Assistants and Senior Operations Assistants while supporting service improvement, workforce coordination, stakeholder engagement and operational performance.
This is an exciting opportunity for someone with strong leadership skills, excellent organisational abilities and experience working within healthcare operations.
About the Role
The post holder will provide operational leadership and management support outside of normal business hours, helping to ensure continuity of service delivery and an excellent experience for patients, clinicians and stakeholders.
Working Pattern: Up to 25 hours per week, worked across three days (Friday to Sunday), providing operational leadership and support throughout the out of hours service period.
Key responsibilities include:
Operational Management
Providing expert operational support and guidance to colleagues and stakeholders.
Supporting compliance with NHS, CQC, GDPR and contractual requirements.
Identifying opportunities for service development and operational improvement.
Supporting implementation of new systems, processes and service changes.
Acting as a mentor and subject matter expert for operational colleagues.
Leadership and People Management
Line managing Operations Assistants and Senior Operations Assistants.
Conducting supervision, appraisals and performance reviews.
Supporting recruitment, induction and training activities.
Allocating workload and ensuring resources are deployed effectively.
Promoting a positive, supportive and high-performing team culture. Service Delivery
Managing stakeholder enquiries and communications professionally and efficiently.
Supporting the use of clinical and operational systems including EMIS Web, ERS, Semble and workforce scheduling platforms.
Ensuring accurate record keeping and data management.
Coordinating workforce scheduling and operational service coverage.
Supporting onboarding processes and system access for new staff.
Quality and Improvement
Supporting audits, incident investigations and corrective actions.
Identifying and implementing opportunities to improve service delivery.
Working collaboratively with other departments to support organisational objectives.
Maintaining high standards of confidentiality, governance and information security.
Location:
38 Kenilworth Close, Crabbs Cross, Redditch, B97 5JX
About Vertis Health
Vertis Health is a federation of general practices delivering high-quality NHS services across Worcestershire. We were founded by local primary care clinicians and are owned by the practices we serve. As a purpose-led limited company, the money we generate is reinvested into the local healthcare economy, helping to strengthen services, support innovation and improve patient care.
You will join an organisation that understands NHS systems and values while giving experienced clinicians the opportunity to influence, develop and improve services.
Depending on the role, our benefits include access to the NHS Pension, structured learning and development, clinical leadership opportunities, career progression and genuine flexibility.
If you want to help build a clinically rigorous, compassionate and sustainable service, we would be pleased to hear from you.